Yext

A company with a horrible business practice! Check out their BBB reviews, that will tell you what kind of company they are. The sales person sold my Agency and agreed to a 6 month contract because I refused to commit to a year long contact. (on the recording) I cancelled because there is literally no purpose to this software. I got the same results by ordering a $60 one time local citation package form a vendor of mine. I dug up my "account managers" email, someone who never called me or tried to make this work for us, and asked to cancel and was told and I quote "we don't approve 6 month contacts, the agreement you signed was for a year" and you have to meet your obligation. ok. so If she would of said, let me help you make this work for your Agency, I may have started to think differently but she skipped the satisfy the customer approach. I feel that validates that the software is actually worthless! I proceeded to let them know that the sales person sold me and I only agreed to a 6 month term, and asked her to review the recording. She again proceeded to tell me that Im committed for a annual contract and there is nothing I can do about it. Horrible company, and what a mistake it was even giving them 20 minutes of my time to listen to the sales pitch.

Just moved locations and Yext made it simple! I worked with Daniel Wasky and he helped update every listing, seemlessly! I was originally not a believer in Yext, and thought I could do it all myself, and Daniel and his team made me a believer!

The canned responses to Yext's bad reviews are hilarious. They keep repeating the same bunkum about Yext being a "protective layer" for your listings and that if you stop paying them, they will no longer be able to "protect" them. Exactly who this is supposed to fool, I have no idea. Fact: if a directory's listings are editable by any unverified person, then the directory is not a credible source of information and the info in it will not affect your Google search ranking. Google could not care less about citations in directories that anyone can edit. If, however, the directory has some kind of watertight verification process to ensure that ONLY the business owner can edit the information, then Google will trust this info and hence it's worth correcting - but you DON'T need to pay Yext to do it. There are only a handful of directories that have real credibility with Google, and none of them require a Yext subscription to edit. You just need to be confirmed as the business owner. The directories that are only editable by Yext are not worth bothering with. It's as simple as that! Save the $500 and start an AdWords campaign.

Outstanding customer service and really helped my business grow!!

Buyer beware! Read the contract thoroughly. If you are not satisfied with the service they will force you into keeping the auto draft going. Even when you cancel they continue to find ways to draft your account without your permission. I've cancelled service from June and they have continued to draft my account without authorization for the past 3 months. I'm highly disappointed in this company's ethics, values and their employees. They have many competitors that provide similar or better services without the lack of ethics. Keep shopping if I were you.