HubSpot
#1 in Cambridge

We are a user of Hubspot Products. We find their people to be fantastic. Unfortunately we feel we made the wrong choice with Hubspot for a CRM product. The e-mail integration works for a few days with Gmail and then detaches. If we integrate with a phone number for outbound call recording, it works for a while and detaches. It took Hubspot more than a year of customer complaints to begin to manage multiple email addresses for 1 contact, yet they have the ability to manage multiple phone numbers. I reached out to the CEO to let him know that his core products are struggling, but he is a "Linked In Influencer" and has relegated his customers to admiring him rather than interacting. Sadly, I do not hold much hope that Hubspot will be around in 10 years.