The HOTH
#1 in Petersburg

I tried to use the free SEO scan. My connection failed twice so The Hoth page decided that I had used my free scan. I looked for an email address so I could notify the tech department and forget about this place. Unfortunately, The Hoth only allows contact via the CHAT. I have worked in Customer Service for many years, and this is one of the Top 5 Deadly Sins for a website! I don’t have time, nor do I want to chat with someone online. By making this the only form of contact, it is basically FORCING people to receive a sales pitch no matter the reason for the contact. I checked Facebook, and the Message button has been disabled, however, in the Facebook header they supply a toll-free phone number, and a support email address. Prospective customers should never be sent on a hunt for a way to provide feedback or request help. I don’t care about the SEO scan very much, but failing to provide an email address—at least—at the bottom of the page (or directions to it). It was not an oversight, it was done with purpose, and that makes me less than impressed with The Hoth! So here is a One-Star review; well deserved.